WARRANTY RMA PROCEDURE FOR USA
Print and Fill out the RMA form entirely.
Provide a copy of the original receipt or proof of purchase.
Ship the item securely to the following address along with the RMA form and receipt to:
Asmodus Warranty Center
15962 Downey Ave
Paramount, CA 90723
There is a 30 day warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.
OUT OF WARRANTY
Depending on the mod that is being sent to us, there are different repair fees. We charge a minimum of 15$ for repair. Any damage to the wood of a stabilized wood mod cannot be repaired or replaced. Please contact us at support@Asmodus.com in regards to what device you currently need repair work done to.
Turnaround time for evaluation and service is between 3-7 business days from the day we receive your shipment. You will be notified if there is a delay.For out of stock items, please allow 2-3 weeks for processing.
You are responsible for shipping the item to us. The return shipping fee of $8 for US residences. You may pay for the shipping fee located in this link: http://www.asmodus.com/product-p/misc8.htm
If you are unable to pay using this link, you may contact Support@asmodus.com for clear instructions.
Below is the pricing for international return shipping fees. NOTICE: Shipping fees fluctuate based what is being shipped, so these are purely estimates. We do not profit from international return shipping fees, these are rates given to us from our shipping partners for the optimal shipping method to your location.
Canada~ 38 USD
France~ 35 USD
South Africa ~45USD
Spain~ 35 USD
If there is a warranty center that is closer to you, it would be listed below. If a location below is closer to you, it might be a cheaper alternative but keep in mind that each warranty center has its own terms, conditions, and policies.
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. We reserve the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to us, and you understand that you will need to have the item repaired if it is not covered under warranty. Polices are subject to change without notice. Asmodus Warranty cannot provide refunds for your purchase if you bought your device from a 3rd party re-seller. Asmodus is not responsible for the price margin on devices bought through a 3rd party re-seller, and will not reimburse the difference. Devices that are opened or tampered with will have their warranty coverage revoked. Customers' devices that are deemed Defective from user error will be contacted to make additional payment for repair.
Any device sent in without proper contact information will be placed on hold until contacted by the sender or sent back to the address listed on the mailing box without refund at our discretion. Please make sure you have all the proper documentation with your return unless stated otherwise from one of our representatives.
WARRANTY RMA CONTACT FOR CHINA
WARRANTY RMA FOR CANADA
390 Steelcase Road East unit 17, Markham
ON L3R 1G2
WARRANTY RMA FOR FRANCE
46 Grand Rue 13013 Marseille
WARRANTY RMA FOR INDONESIA
Jalan Pendidikan Raya No. 1
jakarta Selatan 12430
Telephone +62 81-6111-1116
WARRANTY RMA FOR ITALY
Via Chiusa 15, Osimo 60027
WARRANTY RMA CONTACT FOR JAPAN
Tsuchiura, Ibaraki Prefecture in 1118-2 Samurai Japan Reptile's next
WARRANTY RMA FOR MALAYSIA
C-I-G Stiawalk, Persiaram Wawasan,
Pusat Bandar Puchong 47160 Puchong Selangor
Telephone +62 013-225-9492
WARRANTY RMA CONTACT FOR UNITED KINGDOM & EUROPE
Units 3-4, Armoury Trading Estate, Armoury Road
Telephone: (0121) 306 9294
WARRANTY RMA CONTACT FOR RUSSIA
Starokirochniy lane 16/2 build 2
Telephone: +7 906 727 58 87
Старокирочный переулок 16/2 строение 2
Телефон +7 906 727 58 87
WARRANTY RMA FOR SPAIN
Ronda Auguste and Louis Lumiere, 23 nave 15
46980 (Paterna) Valencia - Spain
Telephone: 96 131 87 77
WARRANTY RMA FOR SPAIN
4694 Manises, Valencia, Spain
Telephone: +34 963 81 60 11
WARRANTY RMA FOR SOUTH AFRICA
No.8 Press Avenue, Crown Mines
Johannesburg South Africa.
Telephone +27 82 348 2879