Frequently asked warranty questions.
To find a question quicker press (ctrl+F) or (command+F)
Q: Mod stuck in Download mode?!
A:Try clicking your button in the center about 3-5 times, then insert your batteries. If this does not fix it go to the warranty tab and follow instructions to send in your device for repair/warranty.
Q: Ohms Jumping?
A:1 Are your ohms jumping drastically? Example: 0.4 then jumps to 1.2 back to 0.5 jumps to 1.7 (this isn't normal)
2 If your ohms are jumping in 0.01-0.04 increments, then that's normal as a result of the minikin 2 reading the ohms in real-time each button press. Example: 0.4 then 0.43 then 0.42 then 0.45 (Normal)
3 Are you are using SS wire on wattage mode? if you use stainless steel wires, resistance may jump around due to its higher conductivity and purity of your stainless steel wire. Some manufacturers arent selling true stainless steel wires. Our chip technology is one of the most advanced on the market, so it can read stainless
steel resistance in real-time.
-If its just 1, you should definitely send it in for warranty.
-If just 2, your device is perfectly fine
-If its a combo of 1 & 3, then your device perfectly fine
Q: Why is my Minikin 2 GX-180-UT?
A: The GX-180-UT simply stands for Upgradeable. This usually happens after updating, or newer batches of minikin 2s
Q: How do I send in my device for warranty?
A: This is a link to our warranty section. simply follow the instructions given on said page.
Q: Want to start a wholesale account?
A: Click our Wholesale tab and fill out the needed information.
Q: Where is my pre-order item?
A: Once we receive our first batch of the item you pre-ordered, we will send out the device. You may Email us if the process is too long for a refund or an item of equal or less value!
Q: Do you guys ship to my Country?
A: You can find the countries we ship to via this link:
Q: My Code does not work in your Authentication system!
A: Email us pictures of your mod, specifically the firing button, battery door, and the vent holes of the mod. Due to popularity of the device, our coders are backed up at the moment.
Q: How do I turn off Puff limit?!
A: To set your puff limit to 0 or your desired puff limit follow these instructions bellow~
1.touch "(power, curver, etc)" whatever mode you are currently on.
2. touch setup
3.touch the Pen and paper symbol
4.You then set your puff limit 0
Q: Why do I need a picture of my ID and last 4 digits of my Social when i purchase something??
A:Due to new regulations passed in California, "vaping" products are considered "tobacco" products. We are now required to check ID, proof that customer has possession of the ID, and verify the identity of the customer.
We understand this may be a little invasive but we are acquired to comply to the law. Sorry for any inconveniences this may have caused you.
Q: Can you ship my order to a different address?
A: No, due to new regulations, we cannot send Vape products due to under-aged people buying tobacco products.