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WARRANTY RMA PROCEDURE FOR USA
Print and Fill out the
RMA form entirely.
Provide a copy of the original receipt or proof of purchase.
Ship the item securely to the following address along with the RMA form and receipt to:
Asmodus Warranty Center
15962 Downey Ave
Paramount, CA 90723
There is a 30 day warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.
OUT OF WARRANTY
Depending on the mod that is being sent to us, there are different repair fees. For example, stabilized wood is not repairable and will need to be replaced at a fee of $150.00. We charge a minimum of 15$ for repair. Please contact us at Warranty@Asmodus.com or our technicians at Adam@Asmodus.com in regards to what device you currently need repair work done to.
Turnaround time for evaluation and service is between 3-7 business days from the day we receive your shipment. You will be notified if there is a delay.For out of stock items, please allow 2-3 weeks for processing.
You are responsible for the cost of shipping your item to us. If your item is covered under warranty, return shipping will be provided at the cost of 8 dollars. If your item is not covered under warranty, your item will need to be repaired.
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. We reserve the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to us, and you understand that you will need to have the item repaired if it is not covered under warranty. Polices are subject to change without notice. Asmodus Warranty cannot provide refunds for your purchase if you bought your device from a 3rd party re seller. Asmodus is not responsible for the price margin on devices bought through a 3rd party re seller, and will not reimburse cost. Customers devices that are deemed Defective from user error will be contacted to make additional payment for repair.
Any device sent in without proper contact information will be placed on hold until contacted by the sender or sent back to the address listed on the mailing box without refund at our discretion. Please make sure you have all the proper documentation with your return unless stated otherwise from one of our representatives.
WARRANTY RMA CONTACT FOR CHINA
WARRANTY RMA CONTACT FOR UK & EUROPE
Units 3-4, Armoury Trading Estate, Armoury Road
Telephone: (0121) 306 9294
WARRANTY RMA CONTACT FOR JAPAN
Tsuchiura, Ibaraki Prefecture in 1118-2 Samurai Japan Reptile's next
WARRANTY RMA CONTACT FOR RUSSIA
105120, Moscow, pr Zolotorozhsky., Dom.4, kv.15
Asmodus, Inc., Shenzhen Sigelei Technology Co., Ltd, Dongguan Shenxi Hardware Electronics Technology Co., Ltd; Dongguan Wehe Electronic Technology Co., Ltd.; Shenzhen LSM Technology, Ltd; ACM Supplies Inc; and Global Vaping LLC hereby jointly announce that they have reached an agreement amicably to settle their past differences, and have agreed to dismiss all the current lawsuits that exist directly between the companies. Effective immediately, Global Vaping, Inc. shall serve as the post sales warranty service center for all Snow Wolf products previously sold by Asmodus, Inc. By resolving their disputes, Asmodus, Inc. aim to focus on delivering the best Helve, Minikin and Asmodus products to its customers, and Sigelei aim to focus on delivering the best SnowWolf and Sigelei products to its customers.